Terms And Conditions




  • All bookings for weekends and public holidays require full payment at time of confirmation.
  • Full refund will be given with at least 24 hours notice of cancellation.
  • Cancellations made less than 24 hours before your booking will be charged 100% of the total payment.
  • Full payment will be charged for a 'no show'. Arriving more than 30 minutes after your booking start time is also considered a 'no show'.
  • There can be no amendments or changes to the booking within the 24 hours of bookings.
  • A 10% surcharge applies for bookings on public holidays.
  • Please arrive at least 10 minutes before your booking start time. No refund will be available if you fail to arrive at your nominated booking time.
  • Confirmation and or payment of your booking is deemed to be acknowledgement of these terms and conditions.
  • Onsen Ma takes no responsibility for any items lost or stolen at the facility. We recommend any valuable items are left at home.
  • Treatments are for relaxation purposes only. Any sexual harassment or innuendo will result in immediate cessation of the treatment with no refund given.
  • We employ both male and female therapists however we may not be able to cater for your preference.
  • Onsen Ma reserves the right to change prices and services for booking not yet confirmed without notice.